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Terms and Conditions

Olson & Company, LLC (dba Chip Olson Consulting) - Terms of Service

(Last Updated: 2025-05-23)

Welcome to Chip Olson Consulting! These Terms and Conditions ("Terms," "Agreement") govern your access to and use of the website located at https://chipolsonconsulting.com (the "Site"), and any services, digital products, or resources offered by Olson & Company, LLC, operating as Chip Olson Consulting ("Company," "we," "us," or "our").

By accessing this Site, or by using or purchasing our Services or Digital Products, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our Site, Services, or Digital Products.

1. Definitions

  • "Company," "we," "our," or "us" refers to Olson & Company, LLC, operating as Chip Olson Consulting.
  • "Client," "User," "you," or "your" refers to any individual, entity, or business accessing the Site, using our Services, or purchasing/downloading our Digital Products or Resources.
  • "Services" refers to the website development, content creation and strategy, and custom digital solutions provided by Chip Olson Consulting, as detailed on our Site or in specific service agreements.
  • "Digital Products" refers to any downloadable items, courses (e.g., PDF guides), templates, or other digital goods made available for purchase or free download on the Site.
  • "Resources" refers to any free tools, calculators, articles, blog posts, or other informational content provided on the Site.
  • "Site" refers to the website located at https://chipolsonconsulting.com.

2. Scope of Services and Products

We provide the following, including but not limited to:

  • Website Development: Design and development of professional, modern websites, potentially utilizing static site technologies for performance and security, as agreed upon in a specific project scope.
  • Content Creation & Strategy: Crafting website copy, blog posts, articles, and developing content strategies to enhance online presence and search engine optimization (SEO), as agreed upon.
  • Custom Digital Solutions:
    • Digitizing employee onboarding documentation into online forms and streamlined digital processes.
    • Converting educational or training curriculum into digital formats, including presentations for online delivery (e.g., Zoom calls) and setting up systems for digital submission of assignments.
    • Other tailored digital solutions to meet specific client needs, as defined in a project scope.
  • Digital Products: Offering various Digital Products (such as PDF courses, templates, guides) for purchase or free download via the Site, subject to any specific license terms accompanying that product.
  • Free Tools & Resources: Providing access to free tools and informational Resources on the Site for general use.

All Services requiring bespoke work are typically provided on a project or consulting basis as outlined in a separate written agreement or statement of work. Digital Products are subject to the terms of sale or download presented at the time of acquisition.

3. Account Registration (If Applicable)

To access certain features of the Site, Services, or Digital Products (e.g., purchasing a course), you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information.
  • Maintain the security and confidentiality of your account credentials.
  • Notify us immediately of any unauthorized use of your account or any other breach of security. You are responsible for all activities that occur under your account.

4. Payment, Fees, and Refunds

4.1 Pricing and Billing for Services & Digital Products

  • Fees for Services will be outlined in a specific proposal or service agreement and are billed accordingly (e.g., project-based, retainer).
  • Prices for Digital Products will be displayed on the Site at the time of purchase.
  • All payments are due as specified at the time of purchase or in the service agreement.
  • We reserve the right to change our pricing at any time, but changes will not affect orders already placed or services already engaged under a fixed-price agreement.
  • Additional fees may apply for custom work, add-ons, or services outside the scope of an agreed package, and will be communicated in advance.

4.2 Refund Policy

  • Digital Products: Due to the nature of digital products (e.g., instantly downloadable courses, templates), all sales are generally final and non-refundable once the product has been accessed or downloaded, unless otherwise specified for a particular product.
  • Services: Refund policies for consulting services or project-based work will be outlined in the specific service agreement for that engagement.
  • If a Service or Digital Product is not delivered as promised or is defective, please contact us at [[email protected]] within a reasonable timeframe to discuss potential resolutions, which may include a refund or credit at our sole discretion.

5. Client Responsibilities

To enable us to provide our Services effectively, you agree to:

  • Provide timely access to necessary information, materials, existing documentation, curriculum content, and digital platforms (e.g., website hosting, domain registrar, analytics accounts) required for service execution.
  • Ensure all content, branding elements, logos, images, and text you provide to us for use in your project complies with all applicable copyright laws and that you have the necessary rights or licenses for their use.
  • Use our Services, Digital Products, and Resources legally and ethically, without engaging in spam, unsolicited communications, or misleading marketing practices.
  • Provide timely feedback and approvals as requested during a project lifecycle.

6. Intellectual Property

  • Our Content: All content, tools, strategies, and materials developed by us and provided as part of our Services or as Digital Products (unless otherwise specified for a particular Digital Product license) remain the intellectual property of Olson & Company, LLC.
  • Client Content: You retain all intellectual property rights to the content you provide to us. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your provided content solely for the purpose of performing the Services for you.
  • License for Services: For custom work performed as part of our Services, upon full payment, you are typically granted ownership of the final, unique deliverables created specifically for you, as outlined in your service agreement. We may retain the right to showcase the work in our portfolio unless otherwise agreed.
  • License for Digital Products: For Digital Products purchased or downloaded from the Site, you are granted a limited, non-exclusive, non-transferable license for personal or internal business use only, as specified for that product. You may not resell, share, redistribute, or repackage these Digital Products without express written permission from the Company.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Olson & Company, LLC shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site, Services, or Digital Products; (ii. any conduct or content of any third party on the Site or obtained through the Services; (iii) any content obtained from the Services or Digital Products; and (iv) unauthorized access, use, or alteration of your transmissions or content.
  • Loss of data, revenue, or business interruptions due to technical failures.
  • The performance, reliability, or updates of any third-party software, platforms, or tools (whether recommended by us or integrated as part of a Service). Our liability is limited to the scope of the services we directly provide.

Our total liability to you for any and all claims arising out of or relating to these Terms or your use of the Site, Services, or Digital Products shall not exceed the amount you paid to us, if any, for the specific Service or Digital Product giving rise to the claim in the preceding twelve (12) months.

8. Termination

We reserve the right to suspend or terminate your access to our Site, Services, or Digital Products immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

You may terminate your use of our services according to the terms outlined in your specific service agreement. For ongoing subscriptions (if any), terms for cancellation will be specified.

Upon termination, your right to use the Service or licensed Digital Product will immediately cease, subject to any terms regarding post-termination data access or an ongoing license for deliverables already paid for.

9. Privacy Policy

Your use of our Site, Services, and Digital Products is also governed by our Privacy Policy, which is incorporated by reference into these Terms and Conditions. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Dispute Resolution

Any disputes arising under or in connection with this Agreement shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached, such disputes shall be resolved through mediation or binding arbitration in the state of Colorado, USA, in accordance with the rules of the American Arbitration Association or a similar recognized body, and applicable Colorado laws. The prevailing party shall be entitled to recover its reasonable attorneys' fees and costs.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our Site, Services, or Digital Products after such changes become effective constitutes your acceptance of the new terms.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us: